Client: Global Technology Services Provider
Industry: Technology
EIS implemented a global High Availability environment in Microsoft Azure for a technology services company, ensuring their customer web portal could operate without downtime. The solution included replicating the portal across all Azure regions and creating Development, QA, and Production environments to improve testing, change control, and code promotion. EIS also supplied a full project team to develop the portal’s functionality, including warranty management, support requests, and service inquiries
Highlights:
Web Portal Application
High Availability Azure Environment
Development, QA, and Production Environments
Agile Project Delivery
Challenge:
The client needed a robust, globally accessible web portal that would allow their customers to add, change, and maintain technology equipment warranties. The solution also needed to enable clients to request support and inquire about all services, warranties, and contracts. High availability and zero downtime were essential to ensure customer trust and satisfaction.
Solution:
Our team designed and implemented a highly available web portal using Microsoft Azure, tailored to meet the client’s business and technical needs. Key elements of the solution included:
High Availability Replication: The web application was replicated across all geographic regions in Azure to ensure seamless performance and failover protection.
Customer Self-Service Portal: Clients now have 24/7 access to manage equipment warranties, submit service requests, and track contract details through an intuitive, centralized interface.
Azure Environments for Development Lifecycle: We established dedicated Development, Quality Assurance, and Production environments in Azure, enabling streamlined change control, thorough testing, and controlled promotion of new features or updates.
Impact:
The new portal significantly improved customer experience and internal operational efficiency. The high-availability architecture ensures business continuity, while the structured development environments have strengthened the client’s ability to manage and scale their application with confidence. The project delivered a highly reliable, globally accessible web portal with zero downtime, supported by Azure’s failover capabilities. Development processes became more efficient through segregated environments for testing and deployment, which improved change control and code promotion. Most importantly, customers gained a seamless and secure way to manage warranties, request support, and access service information, while the company benefited from a successful on-time delivery from inception to launch using Agile methodology.
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Client: Food Packaging and Distributor
Industry: Manufacturing
EIS developed a cloud-based call-off system that integrates with SharePoint and KRONOS to automate employee absence reporting. The system allows employees to call in absences, late arrivals, or leave requests, routes notifications to managers, and automatically updates attendance records. This solution eliminated manual, paper-based processes across divisions, improving accuracy, efficiency, and communication. This new call system improved and avoided manufacturing line interruptions due to absences.
Highlights:
Cloud-Based Phone Integration
SharePoint & KRONOS Integration
Automated Workflows
Workforce Efficiency
Challenge:
The client needed a more efficient and automated way for employees to report absences, late arrivals, and leave requests. The existing paper-based, manual call-off process was time-consuming, error-prone, and inconsistent across divisions. The company required a solution that would streamline absence reporting, reduce administrative burden, and ensure timely communication with managers and HR systems.
Solution:
EIS developed a custom cloud-based call-off system that integrates a phone application with SharePoint and the KRONOS Time and Attendance system. The system was designed to manage absence reporting seamlessly by:
Allowing employees to call in to report absences, late arrivals, or leave requests.
Routing calls automatically based on employee number and division.
Providing options for single or multiple days, bereavement leave, tardiness, and holiday considerations.
Delivering absence details to designated line managers for review and decision-making.
Generating automatic email notifications for the appropriate management team.
Triggering workflows to update KRONOS Time and Attendance without manual intervention.
Result / Impact:
The new call-off system streamlined the absence reporting process by eliminating paper forms and manual tracking across multiple divisions. Employees gained a simple, reliable way to report absences through a phone system, while managers received accurate and timely notifications with reduced administrative overhead. Integration with KRONOS ensured that time and attendance data was updated automatically, improving workforce accuracy and efficiency. Overall, the company achieved a faster, more consistent, and scalable solution that modernized a critical workforce management function.
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Client: Custom Marketing Material Printing Company
Industry: Manufacturing
EIS developed a custom web portal for a large national printing company that enabled users to upload complex designs, color palettes, and logos for production on a wide variety of printed products. The system streamlined the order lifecycle by automatically processing new and existing requests, integrating with the company’s ERP system (Microsoft Dynamics GP/Great Plains) to manage inventory, shipping, and production. This end-to-end solution allowed users and distributors to efficiently run their own branding businesses while enabling instant order processing and fulfillment.
Highlights:
ERP Integration with Microsoft Great Plains
Real-Time Order Management
End-to-End Fulfillment Automation
Challenge:
The client needed a modern, user-friendly web solution that would allow customers and distributors to create and manage orders for customized printed products. The existing processes were fragmented and inefficient, lacking real-time integration with inventory and production systems. The company required a platform that could handle complex design uploads while seamlessly managing order requests, updates, and fulfillment.
Solution:
Exodus Integrity Services (EIS) designed and developed a robust web portal that gives users the ability to upload complex designs, color palettes, and branding assets such as logos, drawings, and photos for application to a wide range of products including shirts, banners, emblems, decals, and vinyl materials. To ensure seamless order processing, the system was built to:
Accept and process any type of order, including new requests, changes, inquiries, and repeat orders.
Direct orders through the appropriate workflows to gather data, validate requests, and initiate production steps.
Integrate with the client’s ERP system (Microsoft Dynamics GP/Great Plains) to manage inventory, shipping, and production scheduling.
Automatically launch production for new orders when required, eliminating delays caused by manual handling.
Result / Impact:
The solution transformed the client’s order management process by enabling real-time, end-to-end order processing directly through the web portal. Users and distributors gained an intuitive, self-service platform that empowered them to run their own branding businesses with greater flexibility and efficiency. By integrating directly with the ERP system, the company improved accuracy in inventory, shipping, and production, while reducing turnaround time and manual effort. Ultimately, the portal provided a competitive advantage by streamlining operations, enhancing customer experience, and accelerating order fulfillment.
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