Client: Mid-Size Insurance Company
Industry: Healthcare
EIS designed and implemented a customer web portal and mobile application for a mid-size insurance provider, enabling clients to manage contracts, verify coverage, and update policy information in real time. The solution included a divisional data warehouse and business intelligence system with dashboards and self-service reporting, along with a mobile app available on iOS and Android. Together, these tools modernized the client’s digital services, streamlined operations, and enhanced customer access to insurance information anytime, anywhere.
Highlights:
Customer Web Portal & Mobile Application
Real-Time Policy and Asset Management
Divisional Data Warehouse & Business Intelligence
iOS & Android Deployment
Challenge:
The client, a growing insurance broker, needed to provide customers with a streamlined, digital-first way to manage their contracts and asset coverage. Customers required the ability to view, update, and verify policy information in real time across devices. Internally, the company also needed enhanced data visibility through reporting and analytics to support business decisions across accounting, sales, supply chain, and backlog management.
Solution:
Exodus Integrity Services (EIS) developed a multi-faceted solution that combined customer-facing tools with back-end intelligence. For customers, EIS designed a web portal and downloadable mobile application (Apple and Android) that allows users to:
Add, delete, or modify insurance contracts and policy details.
Verify covered assets and update policy information in real time.
Access services through a mobile-friendly interface available in both the Play Store and Apple App Store.
For internal operations, EIS designed, developed, and implemented a divisional data warehouse and business intelligence system. Working closely with subject matter experts, EIS created reports, dashboards, and self-service BI capabilities to support areas including supply chain management, accounting, sales, and backlog. The project was delivered using a dedicated team of consultants over one year, with ongoing support provided for web development, reporting, and SharePoint content management.
Result / Impact:
The project delivered a fully modernized customer experience, giving policyholders the convenience of managing their insurance contracts and covered assets in real time via both web and mobile platforms. Customers gained transparency and control, while the company significantly reduced manual service requests. On the operational side, the data warehouse and business intelligence system improved reporting accuracy, enabled self-service analytics, and provided leadership with actionable insights across core business functions. This dual solution strengthened customer satisfaction and internal decision-making, positioning the client for continued growth in a competitive insurance market.
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