Unlike other computer consultants who profit from the failures in your IT environment, our purpose is to implement Best Practices for your IT environment and processes.
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Unlike other computer consultants who profit from the failures in your IT environment, our purpose is to implement Best Practices for your IT environment and processes.
EIS IT Consulting (EIS ITC) is focused to develop solid solutions for your business and plan resolutions to avoid computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss.
Our CirrEIS Incident Support program is designed to minimize and resolve your technology issues quickly.
CirrEIS Help
INCIDENT SUPPORT PROGRAM HIGHLIGHTS
Triage of tickets that are out-of-scope: EIS ITC will act as the front line of defense and will triage tickets to partners responsible for faster resolution.
Improved scalability: Companies often need to scale their IT support quickly and efficiently to meet the changing demands of their clients. The CirrEIS Suite can provide the necessary resources and expertise to handle increased volumes of support requests without having to hire additional staff or invest in new technology.
Cost savings: Outsourcing the Helpdesk function can result in significant cost savings for companies. By leveraging the resources and expertise of EIS ITC, companies can reduce their staffing costs, minimize the need for expensive technology investments, and streamline their operations.
Increased expertise: The EIS ITC has a broad range of expertise across different technologies and industries. By working with an outsourced Helpdesk, companies can leverage this knowledge and expertise to deliver a higher quality of service to their clients.
Improved service levels: Outsourcing the Helpdesk function can result in improved service levels for companies. EIS ITC offers 24/7 support, which means that clients can receive timely and effective support whenever they need it.
Enhanced flexibility: The EIS CirrEIS Suite can provide companies with greater flexibility to adapt to changing client needs. This can include providing additional resources during peak periods, adjusting support levels to align with client priorities, or adding new services to meet emerging requirements.
Tiered engineer focus: The EIS ITC technicians are focused in specific areas that are assigned to specific partners. This allows EIS ITC to provide better customer service and have a better working knowledge of the client support environment.
Documentation and process enhancement: The EIS ITC will work with the partner to identify document gaps during onboarding and troubleshoot issues with end users. They will hold bi-monthly or monthly meetings to ensure we stay aligned with client expectations.
