Client: Global Technology Services Provider
Industry: Technology
EIS implemented a global High Availability environment in Microsoft Azure for a technology services company, ensuring their customer web portal could operate without downtime. The solution included replicating the portal across all Azure regions and creating Development, QA, and Production environments to improve testing, change control, and code promotion. EIS also supplied a full project team to develop the portal’s functionality, including warranty management, support requests, and service inquiries
Highlights:
Web Portal Application
High Availability Azure Environment
Development, QA, and Production Environments
Agile Project Delivery
Challenge:
The client needed a robust, globally accessible web portal that would allow their customers to add, change, and maintain technology equipment warranties. The solution also needed to enable clients to request support and inquire about all services, warranties, and contracts. High availability and zero downtime were essential to ensure customer trust and satisfaction.
Solution:
Our team designed and implemented a highly available web portal using Microsoft Azure, tailored to meet the client’s business and technical needs. Key elements of the solution included:
High Availability Replication: The web application was replicated across all geographic regions in Azure to ensure seamless performance and failover protection.
Customer Self-Service Portal: Clients now have 24/7 access to manage equipment warranties, submit service requests, and track contract details through an intuitive, centralized interface.
Azure Environments for Development Lifecycle: We established dedicated Development, Quality Assurance, and Production environments in Azure, enabling streamlined change control, thorough testing, and controlled promotion of new features or updates.
Impact:
The new portal significantly improved customer experience and internal operational efficiency. The high-availability architecture ensures business continuity, while the structured development environments have strengthened the client’s ability to manage and scale their application with confidence. The project delivered a highly reliable, globally accessible web portal with zero downtime, supported by Azure’s failover capabilities. Development processes became more efficient through segregated environments for testing and deployment, which improved change control and code promotion. Most importantly, customers gained a seamless and secure way to manage warranties, request support, and access service information, while the company benefited from a successful on-time delivery from inception to launch using Agile methodology.
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Client: Food Packaging and Distributor
Industry: Manufacturing
EIS developed a cloud-based call-off system that integrates with SharePoint and KRONOS to automate employee absence reporting. The system allows employees to call in absences, late arrivals, or leave requests, routes notifications to managers, and automatically updates attendance records. This solution eliminated manual, paper-based processes across divisions, improving accuracy, efficiency, and communication. This new call system improved and avoided manufacturing line interruptions due to absences.
Highlights:
Cloud-Based Phone Integration
SharePoint & KRONOS Integration
Automated Workflows
Workforce Efficiency
Challenge:
The client needed a more efficient and automated way for employees to report absences, late arrivals, and leave requests. The existing paper-based, manual call-off process was time-consuming, error-prone, and inconsistent across divisions. The company required a solution that would streamline absence reporting, reduce administrative burden, and ensure timely communication with managers and HR systems.
Solution:
EIS developed a custom cloud-based call-off system that integrates a phone application with SharePoint and the KRONOS Time and Attendance system. The system was designed to manage absence reporting seamlessly by:
Allowing employees to call in to report absences, late arrivals, or leave requests.
Routing calls automatically based on employee number and division.
Providing options for single or multiple days, bereavement leave, tardiness, and holiday considerations.
Delivering absence details to designated line managers for review and decision-making.
Generating automatic email notifications for the appropriate management team.
Triggering workflows to update KRONOS Time and Attendance without manual intervention.
Result / Impact:
The new call-off system streamlined the absence reporting process by eliminating paper forms and manual tracking across multiple divisions. Employees gained a simple, reliable way to report absences through a phone system, while managers received accurate and timely notifications with reduced administrative overhead. Integration with KRONOS ensured that time and attendance data was updated automatically, improving workforce accuracy and efficiency. Overall, the company achieved a faster, more consistent, and scalable solution that modernized a critical workforce management function.
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Client: Custom Marketing Material Printing Company
Industry: Manufacturing
EIS developed a custom web portal for a large national printing company that enabled users to upload complex designs, color palettes, and logos for production on a wide variety of printed products. The system streamlined the order lifecycle by automatically processing new and existing requests, integrating with the company’s ERP system (Microsoft Dynamics GP/Great Plains) to manage inventory, shipping, and production. This end-to-end solution allowed users and distributors to efficiently run their own branding businesses while enabling instant order processing and fulfillment.
Highlights:
ERP Integration with Microsoft Great Plains
Real-Time Order Management
End-to-End Fulfillment Automation
Challenge:
The client needed a modern, user-friendly web solution that would allow customers and distributors to create and manage orders for customized printed products. The existing processes were fragmented and inefficient, lacking real-time integration with inventory and production systems. The company required a platform that could handle complex design uploads while seamlessly managing order requests, updates, and fulfillment.
Solution:
Exodus Integrity Services (EIS) designed and developed a robust web portal that gives users the ability to upload complex designs, color palettes, and branding assets such as logos, drawings, and photos for application to a wide range of products including shirts, banners, emblems, decals, and vinyl materials. To ensure seamless order processing, the system was built to:
Accept and process any type of order, including new requests, changes, inquiries, and repeat orders.
Direct orders through the appropriate workflows to gather data, validate requests, and initiate production steps.
Integrate with the client’s ERP system (Microsoft Dynamics GP/Great Plains) to manage inventory, shipping, and production scheduling.
Automatically launch production for new orders when required, eliminating delays caused by manual handling.
Result / Impact:
The solution transformed the client’s order management process by enabling real-time, end-to-end order processing directly through the web portal. Users and distributors gained an intuitive, self-service platform that empowered them to run their own branding businesses with greater flexibility and efficiency. By integrating directly with the ERP system, the company improved accuracy in inventory, shipping, and production, while reducing turnaround time and manual effort. Ultimately, the portal provided a competitive advantage by streamlining operations, enhancing customer experience, and accelerating order fulfillment.
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Client: Mid-Size Insurance Company
Industry: Healthcare
EIS designed and implemented a customer web portal and mobile application for a mid-size insurance broker, enabling clients to manage contracts, verify coverage, and update policy information in real time. The solution included a divisional data warehouse and business intelligence system with dashboards and self-service reporting, along with a mobile app available on iOS and Android. Together, these tools modernized the client’s digital services, streamlined operations, and enhanced customer access to insurance information anytime, anywhere.
Highlights:
Customer Web Portal & Mobile Application
Real-Time Policy and Asset Management
Divisional Data Warehouse & Business Intelligence
iOS & Android Deployment
Challenge:
The client, a growing insurance broker, needed to provide customers with a streamlined, digital-first way to manage their contracts and asset coverage. Customers required the ability to view, update, and verify policy information in real time across devices. Internally, the company also needed enhanced data visibility through reporting and analytics to support business decisions across accounting, sales, supply chain, and backlog management.
Solution:
Exodus Integrity Services (EIS) developed a multi-faceted solution that combined customer-facing tools with back-end intelligence. For customers, EIS designed a web portal and downloadable mobile application (Apple and Android) that allows users to:
Add, delete, or modify insurance contracts and policy details.
Verify covered assets and update policy information in real time.
Access services through a mobile-friendly interface available in both the Play Store and Apple App Store.
For internal operations, EIS designed, developed, and implemented a divisional data warehouse and business intelligence system. Working closely with subject matter experts, EIS created reports, dashboards, and self-service BI capabilities to support areas including supply chain management, accounting, sales, and backlog. The project was delivered using a dedicated team of consultants over one year, with ongoing support provided for web development, reporting, and SharePoint content management.
Result / Impact:
The project delivered a fully modernized customer experience, giving policyholders the convenience of managing their insurance contracts and covered assets in real time via both web and mobile platforms. Customers gained transparency and control, while the company significantly reduced manual service requests. On the operational side, the data warehouse and business intelligence system improved reporting accuracy, enabled self-service analytics, and provided leadership with actionable insights across core business functions. This dual solution strengthened customer satisfaction and internal decision-making, positioning the client for continued growth in a competitive insurance market.
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Client: Regional CPA Firm
Industry: Financial Services
EIS partnered with a regional CPA firm to streamline IT operations following a company merger. The firm previously operated multiple domains across three separate entities, each with their own email systems and web presence. EIS performed a comprehensive tenant analysis, developed a migration plan aligned with critical tax season deadlines, and successfully consolidated all domains into a single environment. The migration was executed without disruption to business operations, resulting in improved efficiency, simplified management, and reduced IT costs.
Highlights:
Multi-Tenant Domain Migration
Email & Web Consolidation
Microsoft Best Practices
Zero Business Disruption
Challenge:
Following a merger, the CPA firm faced the challenge of consolidating three separate domains, each with its own email addresses, file structures, and web presence. The firm needed a unified environment to improve collaboration, reduce operational costs, and simplify IT management. The migration had to be completed under strict timelines to ensure continuity during the busy tax season, with no room for downtime or disruptions.
Solution:
Exodus Integrity Services (EIS) performed a thorough analysis of all tenants to determine the best approach for domain migration. Leveraging Microsoft best practices and industry tools, EIS:
Developed a structured migration plan aligned with tax season deadlines.
Executed a phased migration strategy to ensure smooth consolidation of all three domains.
Maintained all existing email addresses to preserve business continuity and client communications.
Migrated domains on a planned schedule to minimize risks and allow for simultaneous progress across environments.
Result / Impact:
The domain migration was completed successfully with zero business disruption, enabling the CPA firm to operate seamlessly throughout tax season. Consolidating three domains into one reduced IT complexity, improved collaboration across teams, and lowered costs associated with maintaining multiple environments. The project delivered a scalable, modern infrastructure to support the firm’s continued growth following the merger.
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Client: Regional Law Firm
Industry: Legal Services
EIS partnered with a regional law firm to modernize and enhance their in-house real property information application, a critical system used for managing tax-related property data and legal filings. While the legacy system was still functional, it was built on older technology that created inefficiencies in data access and reporting. EIS developed new interfaces, improved performance, and automated key data extraction processes, resulting in faster, more efficient document preparation and significant time savings for the firm during critical tax periods.
Highlights:
Legacy System Modernization
Automated Data Extraction
Improved Efficiency & Performance
Legal Document Preparation Support
Challenge:
The law firm relied on an internally developed real property information application to store and manage critical data for property and tax-related cases. Although the system was robust in functionality, it was developed many years ago and included components running on outdated technology. This created challenges with data input, reporting speed, and overall efficiency. The firm needed a solution to enhance the system without disrupting ongoing operations, while also streamlining access to critical information during time-sensitive tax periods.
Solution:
Exodus Integrity Services (EIS) enhanced the existing application by:
Developing new user interfaces to improve data input and output processes.
Optimizing system performance to reduce latency in data retrieval and reporting.
Creating automated processes to extract requested information and prepare it for presentation in a standardized format.
Enhancing accessibility features to ensure attorneys and staff could quickly retrieve case-related data.
Result / Impact:
The enhanced system significantly improved operational efficiency for the law firm. By consolidating and automating data retrieval, attorneys and staff could access property and tax information more quickly, reducing the time required to prepare legal documents and filings. This modernization saved labor hours, streamlined workflows, and enabled the firm to meet critical deadlines with greater accuracy and confidence.
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Client: Prestigious Music Educational Institution
Industry: Public Sector
EIS partnered with a prestigious music conservatory to support remote learning during the COVID-19 pandemic by implementing Microsoft Teams with specialized audio and video equipment for high-quality virtual instruction. To further streamline operations, EIS also developed a custom web application that enabled lesson scheduling, time recording, and automated payroll integration for faculty. This solution ensured continuity of world-class music education while modernizing lesson tracking and administrative processes.
Highlights:
Microsoft Teams Remote Instruction
Specialized AV Hardware for Music Performance
Custom Lesson Scheduling & Time Recording App
Payroll System Integration
Challenge:
When the COVID-19 pandemic forced over 400 students to return to their home countries, the conservatory faced the urgent challenge of maintaining the quality of instruction in a remote environment. Traditional video conferencing solutions were not optimized for music instruction, and administrative processes like lesson scheduling and instructor payroll required modernization to adapt to virtual learning.
Solution:
Exodus Integrity Services (EIS) delivered a dual solution combining both technology enablement and custom software development.
Implemented Microsoft Teams with specialized cameras and microphones, enabling students to perform instruments remotely while instructors could continue to teach effectively.
Developed a web-based application that allowed instructors to schedule lessons, manage recurring sessions, and log multiple entries per day.
Built functionality to generate weekly timesheets for instructors and upload time-tracking data directly into the payroll system.
Delivered remote instruction capabilities paired with efficient lesson and time management tools tailored to the conservatory’s unique needs.
Result / Impact:
The project ensured the continuity of world-class music education during a time of global disruption by enabling students and instructors to connect remotely with high-quality audio and video. The custom web application streamlined lesson scheduling, time tracking, and payroll processing, reducing administrative burden and improving accuracy. Beyond the pandemic, the conservatory retained a modernized digital infrastructure that supports hybrid instruction and efficient faculty management, enhancing both the student and instructor experience.
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Client: Retail Distributor
Industry: Start Up
EIS partnered with a retail distributor startup to set up and implement all business technology infrastructure, including hardware, servers, applications, email, and CRM systems. In addition, the team developed a fully integrated e-commerce website using Shopify to serve as the company’s primary sales and fulfillment channel. By building a hybrid Microsoft environment and connecting all tools seamlessly, EIS enabled the client to launch a new business with a robust, scalable technology foundation.
Highlights:
End-To-End Business Technology Startup
Hybrid Microsoft Environment
Fully Integrated SHOPIFY Website
Scalable Infrastructure with Real Time Updates
Challenge:
As a brand-new company entering the retail distribution space, the client needed a complete technology foundation to support day-to-day operations, sales, and order fulfillment. This included both back-office systems and a customer-facing digital storefront. The challenge was to establish reliable, scalable systems quickly to ensure a smooth launch and sustainable growth.
Solution:
Exodus Integrity Services (EIS) implemented a full suite of business technology for the new company, including:
Hardware, servers, and computers to support core operations.
Software applications, email, and CRM solutions for communication and customer management.
A hybrid Microsoft environment with seamless integration of Microsoft and third-party products.
A fully integrated Shopify e-commerce website to serve as the company’s primary access point for sales and order processing.
Result / Impact:
The new business successfully launched with a complete, scalable technology infrastructure and a professional, integrated online storefront. The Shopify platform enabled smooth order taking and fulfillment, while the hybrid Microsoft environment provided efficiency and flexibility for internal operations. With EIS’s comprehensive setup, the company had the tools it needed to establish itself quickly in the retail e-commerce space.
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